Depending on which promotion this was part of you probably need to claim them @JohnnyReaction
Googling "o2 samsung earbuds 2 claim" brings up this link:
https://www.o2.co.uk/termsandconditions/rewards/samsung-galaxy-buds2-gift-with-purchase-samsung-s23
Important dates are that the purchase must be made between 13th April and 10th May 2023, and a voucher code will be sent as an SMS 30 days later.
This code must be used before 5th July 2023.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
