What's up with this bill?

[Dazz]

What is Data calls and why is my bill for the first time in 16 month now in asking to be paid in advance, please take a look at the bill Maine concern is Data calls, thanks

https://drive.google.com/file/d/1y0ysPxs_ZLs4-WIYXsULzUtMEs3UtkW0/view?usp=drivesdk

[Bambino]

@Dazz  This is not O2 customer service. This is a customer community forum. Please see these links. It may help with your query:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://payforitsucks.co.uk/

You can also contact customer service here: https://www.o2.co.uk/contactus

[MI5 · Accepted solution]

@Dazz 

I'd guess something used whilst abroad.

Maybe exceeded your data allowance?
You need to call 8002 for business customer services.

[MI5]

Have you given notice or left O2 by any chance?

[pgn]

Charges for bolt-ons, tariff, etc are always a month in advance. The high-charge items could be due to cost while roaming on a non-European network (say, Turkey when on Cyprus, for example).

[EmilieT]

Hi @Dazz, I was wondering if the suggestions above helped you understand your bill a bit better? It'd be great to know if you need any further help with this

to the Community!

[Dazz]

I haven't canceled my contract or anything like that, and haven been aboard untill 3 days ago but haven used any date or calls or even texts. I'll give that 8002 number a call see if I can get any more information from there

[Glory1]

Hi @Dazz 

I am  a business customer, and data calls/mobile data charges on my bill refers to my mobile broadband. I only see an amount against this when I've exceeded my data limit.

Do you have O2 broadband or mobile broadband, and could you have exceeded your limit? While consumer contracts don't allow you to exceed your data limits on mobile broadband or on telephone data, and stop once you've reached your limit this does not apply on a business account. And your data will continue at the high rate of £7 per mb, I believe.

This could be the answer to why your bill has increased and what data calls/charges could mean on your bill. And, as pointed out above, O2 bills are always payable in advance.

Hope this helps and, again, welcome to the forum 

[Dazz]

I only have the mobile phone and some with o2, but if what your saying about £7 per mb then that could be part of the issue as I did go over my 3gb allowance but would that show as "data calls" and not just "data" as I use more than my 3gb most months but only paid about £20 on top of my usual bill cost

[Dazz]

EDIT** I only have the mobile phone and SIM with o2, but if what your saying about £7 per mb then that could be part of the issue as I did go over my 3gb allowance but would that show as "data calls" and not just "data" as I use more than my 3gb most months but only paid about £20 on top of my usual bill cost