on 07-05-2019 21:20
Solved! Go to Solution.
07-05-2019 21:28 - edited 07-05-2019 21:36
07-05-2019 21:28 - edited 07-05-2019 21:36
I'd guess something used whilst abroad.
Maybe exceeded your data allowance?
You need to call 8002 for business customer services.
on 07-05-2019 21:25
on 07-05-2019 21:25
@Dazz This is not O2 customer service. This is a customer community forum. Please see these links. It may help with your query:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://payforitsucks.co.uk/
You can also contact customer service here: https://www.o2.co.uk/contactus
07-05-2019 21:28 - edited 07-05-2019 21:36
07-05-2019 21:28 - edited 07-05-2019 21:36
I'd guess something used whilst abroad.
Maybe exceeded your data allowance?
You need to call 8002 for business customer services.
on 07-05-2019 21:33
on 07-05-2019 21:33
on 07-05-2019 23:28
on 08-05-2019 12:41
Hi @Dazz, I was wondering if the suggestions above helped you understand your bill a bit better? It'd be great to know if you need any further help with this
to the Community!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register?
on 08-05-2019 16:27
08-05-2019 16:30 - edited 08-05-2019 16:33
08-05-2019 16:30 - edited 08-05-2019 16:33
Hi @Dazz
I am a business customer, and data calls/mobile data charges on my bill refers to my mobile broadband. I only see an amount against this when I've exceeded my data limit.
Do you have O2 broadband or mobile broadband, and could you have exceeded your limit? While consumer contracts don't allow you to exceed your data limits on mobile broadband or on telephone data, and stop once you've reached your limit this does not apply on a business account. And your data will continue at the high rate of £7 per mb, I believe.
This could be the answer to why your bill has increased and what data calls/charges could mean on your bill. And, as pointed out above, O2 bills are always payable in advance.
Hope this helps and, again, welcome to the forum
on 08-05-2019 16:38
on 08-05-2019 16:42