cancel
Showing results for 
Search instead for 
Did you mean: 

Turning off voicemail on Samsung J4+ without the sim card

jon2t
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can i turn off voicemail, if i don't have the sim on Samsung J4+

You can't use 1760 because no sim & if you put another sim in, it turns off voicemail to that sim.

I have a company work mobile that the employee has put his own personal voicemail message but he destroyed the sim for GDPR puposes before giving back the phone.

Message 1 of 4
624 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9992 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@jon2t

You will need to contact customer services, as they should be able to turn off Voicemail from their end.

if not then request a new sim card and turn it off once received.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 4
621 Views
3 REPLIES 3

madasaf1sh
Level 76: Forum Legend
  • 9992 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@jon2t

You will need to contact customer services, as they should be able to turn off Voicemail from their end.

if not then request a new sim card and turn it off once received.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 4
622 Views

O2EmmaLouise
O2 Support
O2 Support
  • 254 Posts
  • 0 Topics
  • 28 Solutions
Registered:
Hi Jon2t,

You might be able to change the voicemail message by using another phone and dialling that mobile number. When you hear the voicemail greeting press * to interrupt the greeting, then enter the mailbox pin number. Default pin is 8705 if they didn't change it.

Failing that, customer services over the phone may be able to switch it off on their end.

You may also need to wait for a replacement sim card.
Message 3 of 4
619 Views

jon2t
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for your advice & recommendations.

 

 I tried to call the number & push star and use default pin, but he must have changed it.

 

I have ordered a new sim with same mobile number & will await the delivery so I can turn off voicemail.

 

The business customer service adviser did say they couldn't do anything their end.

Message 4 of 4
592 Views