Terrible Service

[Richard_p60]

Has anyone actually been able to speak to o2 business? I’m finding it impossible 

[MI5]

@Richard_p60 

Call 8002 at 8.00am and hope you get to the front of the queue.

[BradburyDesign · Accepted solution]

no impossible. if you do get through they say the system is down and ring back in a day or two! priceless

[Bambino]

@Richard_p60 If you cannot get through on the short code number try 0800 977 7027 or  0800 977 7337.

[Matt38]

Nope - on hold for over two hours, nothing! 

[Enlli]

If you hold for two hours you may find you have dropped out of the queue. Give it 20 minutes max then ring off and try again

[JDE69]

3 days now I have been trying. It’s absolutely ridiculous.

[Oxonian]

@Richard_p60 

@Matt38 

@JDE69 

@BradburyDesign 

O2 do have a formal complaints' procedure that you could consider utilising :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

However, you do need to bear in mind that other community members have reported that it is currently taking O2 up to eight weeks to investigate and respond to complaints. Hence, you should regard the complaints' route as a last resort as it will not complete quickly and other O2 teams are likely to be either unwilling or unable to engage with you whilst your complaint is open. 

Please keep us informed of developments. 👍  

[JDE69]

Thank you for the reply. I will keep you updated with the process.

[Pritvarsani]

The worst service. I have been misguided constantly. They cant do the most simple things. I dont know whats happen to 02 but the service is not at all the same. Hold time is more than 40 minuites. Then they take forever trying to take your security answer then the call drops. I have never been so frustrated as I have been with 02.