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@Dawn I'm sorry to say that if it's a business contract, there is no cooling off period. The only thing you can do is lodge a formal complaint, but I'm not sure it will do you much good.
https://www.o2.co.uk/how-to-complain Or you might try this link which is within the complaints link. It has a good track record: https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...
- 23047 Posts
- 1025 Topics
- 3674 Solutions
@Dawn I'm sorry to say that if it's a business contract, there is no cooling off period. The only thing you can do is lodge a formal complaint, but I'm not sure it will do you much good.
https://www.o2.co.uk/how-to-complain Or you might try this link which is within the complaints link. It has a good track record: https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...
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Another 'trusted' partner providing business only contracts. Disgraceful! Their ethos is to save businesses money, they should not be cold calling ordinary customers. Not illegal but very questionable practice.
https://www.telserve.co.uk/wp-content/uploads/2019/01/telserve-mobile-tcs-v1.1.pdf
About Us
1.1.
Telserve is registered in England and
Wales number 10138941. Our registered office
and trading address is Unit B, Stafford Park 6, Telford, TF3 3AT. Telserve are registered for
VAT with registration number GB240220959. If you need to contact Us, please telephone our
Customer Services team on 0
333 212 2207 or email support@telserve.co.uk. If you need to
give Telserve formal notice under the Contract, please see clause 18. The definitions and rules
of interpretation set out in Schedule 1 apply in these Conditions
