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Level 1: Joiner
Posts: 1
Registered: ‎28-10-2018

Telserve

we were contacted by this company at our renewal and they said the worked with 02

they offered to significantly reduce our costs 

when we got the paperwork it was clear that wasnt the case so we tried to cancel it

despite this they refused to accept the cancellation and now we havet been able to get hold of them for months 

has anyone had similar problems

02 who must have given our information to telserve refuse to do anything and say we have to resolve it with telserve 

looking for some support to pressure 02 into not passing on our info and assisting in sorting the mess they have created 

Posts: 87,715
Topics: 531
Solutions: 11,171
Registered: ‎04-04-2012

Re: Telserve

It’s a common complaint with these so called trusted partners!
You’d be wise to seek legal advice and if you search the forum for another of these companies called Aerial, you’ll see lots of complaints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 63: Greatness Assured
Posts: 12,403
Registered: ‎31-03-2010

Re: Telserve

@cabot Unfortunately, it's a mistake many have made. It's a shame you didn't ask here before agreeing to anything. We always suggest to hang up on cold callers no matter who they say they are or where they're from. Seek advice, if you can, but as you're now past any cooling off period, you now may have to see out the contract for the duration. Just make sure know the end date of the contract so you can give whatever cancellation notice they require.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Telserve

Don’t think you get cooling off periods with business contracts?
Community Manager
Posts: 5,829
Registered: ‎18-02-2016

Re: Telserve

Hey @cabot I'll see what I can find out about Telserve and what your options are in relation to the contract. 

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Posts: 70,009
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Telserve

I'm not sure this company has anything to do with O2, they certainly aren't listed as a trusted partner. Maybe they are unoffiial partners just luring people into needless business contracts. If they aren't then the question of access to O2's customer base needs answering.

Anonymous
Posts: 0

Re: Telserve

I’ve never heard of them until now so they must be new
Posts: 71,854
Topics: 677
Registered: ‎14-01-2013

Re: Telserve

This tells you all you need to know about them Based in Telford

Contact us

Unit B, Stafford Park 6,
Telford, Shropshire, TF3 3AT

info@telserve.co.uk
0333 212 2207

 

They provide business contracts only

https://www.telserve.co.uk/business-mobiles/

*The Game Is On*


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Level 1: Joiner
Posts: 1
Registered: ‎29-10-2018

Re: Telserve

As previously stated these guys, although they claim to be, are not listed as business partners of O2, but boy they hassel the hell out of you, so dont give them the time of day,