on 28-10-2018 14:00
we were contacted by this company at our renewal and they said the worked with 02
they offered to significantly reduce our costs
when we got the paperwork it was clear that wasnt the case so we tried to cancel it
despite this they refused to accept the cancellation and now we havet been able to get hold of them for months
has anyone had similar problems
02 who must have given our information to telserve refuse to do anything and say we have to resolve it with telserve
looking for some support to pressure 02 into not passing on our info and assisting in sorting the mess they have created
on 28-10-2018 14:08
You’d be wise to seek legal advice and if you search the forum for another of these companies called Aerial, you’ll see lots of complaints.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 28-10-2018 14:24
@cabot Unfortunately, it's a mistake many have made. It's a shame you didn't ask here before agreeing to anything. We always suggest to hang up on cold callers no matter who they say they are or where they're from. Seek advice, if you can, but as you're now past any cooling off period, you now may have to see out the contract for the duration. Just make sure know the end date of the contract so you can give whatever cancellation notice they require.
on 30-10-2018 11:45
Hey @cabot I'll see what I can find out about Telserve and what your options are in relation to the contract.
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on 31-10-2018 00:53
I'm not sure this company has anything to do with O2, they certainly aren't listed as a trusted partner. Maybe they are unoffiial partners just luring people into needless business contracts. If they aren't then the question of access to O2's customer base needs answering.
on 31-10-2018 09:01