Sim Swap

[Craig01]

We canneled our account last week and have been sent new sim cards to move numbers over onto pay as you go.

Number [Removed] please can you do a sim swap with new sim sard number SSN: [Removed] so we can retain this number please

Kind reards,

Craig

[jonsie]

The sim cards should come with the original phone number and will likely need activating by topping up.

Have your original sims stopped working @Craig01 ?

[Cleoriff]

@Craig01 

This isn't O2. It's a community forum made up of members like yourself. How to do a sim swap

Guide: Sim Swap: a mini guide 2017 update 

[Craig01]

Yes they have

[jonsie]

Then the new sims should have the old number. Are they active and have you tried using them

Guide: How do I find my own mobile number?