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Level 1: Joiner
Posts: 1
Registered: ‎30-06-2018
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Scam J1 Media please be aware

Hello

Recently I noticed I was being charged £4.50 per week on my O2 bill by a “company” that call themselves ‘J1 Media’. After googling them and finding not much info other than threads on forums of people warning of this said scam. I spoke to o2 help online chat and they could see it was a scam, basically from pop-ups on the internet. I hadn’t clicked anything or more importantly not entered any of my details to anything. I was given various blocked or dead numbers to call and an e mail. On emailing I was put into contact with a David Flood who I found is listed on HMRC as “director” of J1 Media so when I saw this I was 100% convinced this was bogus! After him denying me a refund I called him out and now he has backtracked.

Has anyone else had this? O2 are very aware of this scam and on looking on the internet, I can summise that this company has a few pseudonyms to hide under.
Posts: 62,918
Topics: 649
Registered: ‎14-01-2013

Re: Scam J1 Media please be aware

Hi @Stein-o-mite

Have a look at this thread and see if there is anything which can help you as well

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

*The Game Is On*


Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Scam J1 Media please be aware

There’s a good site here for help too http://payforitsucks.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 62: Glorious
Posts: 11,533
Registered: ‎31-03-2010

Re: Scam J1 Media please be aware

@Stein-o-mite Are you saying you received a refund? 

You say you didn't click on anything, but if your phone number is associated with any social media websites, i.e. Facebook, it's an easy way to get scammed.

I DO NOT WORK FOR O2

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Level 1: Joiner
Posts: 1
Registered: ‎19-07-2018

Re: Scam J1 Media please be aware

Hello, I have experienced the same scam. Did you find a solution to cancel the charges?

Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Scam J1 Media please be aware

@phelpa 

See this website too for help http://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎03-12-2017

Re: Scam J1 Media please be aware

Hi,

 

Even i had a similar experience - I was charged £4.50 on two occassions but after speaking to O2 customer services (Online chat) - I've been asked to Text 'STOP' to 83463 and Allow up to 24 hours for the messages to stop. This is usually free but can cost the maximum of a standard rate message.

 

The agent has also applied restrictions from their end and i was assured these transactions will not happen again.

 

Regards,

Nath

Level 1: Joiner
Posts: 1
Registered: ‎04-08-2018

Re: Scam J1 Media please be aware

I replied stop within 1 minute of this and o2 still charged me even thought I was on chat with them.. J1 do not deal with anything. Total SCAM
Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Scam J1 Media please be aware

Call them and they will refund you a one off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎11-10-2014

Re: Scam J1 Media please be aware

[ Edited ]

I also had a mysterious £9 charge to my account, followed by a message informing me that I will be charged £9 per week until I text stop. I called O2 immediately and they offered a onetime £9 refund to my account, put a "premium block" on my account, and told me to contact J1 Media Ltd. to stop the "service".

I texted stop and haven't had a spurious charge since.

But I'm really not happy about this and want to find out exactly what happened.