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SIM card not activated after 60 hours

Ali1993
Level 1: Joiner
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Hello,

 

My new SIM card has still not activated I’m not able to log into my account as it wants to send me a code via text, I can’t call to find out why and I can’t find the live chat anywhere on this site!! Please help???

 

Thanks

Alastair

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madasaf1sh
Level 67: Unsung hero
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@Ali1993 

 

Is this an upgrade then just use your old sim card. follow this guide here Guide: Sim Swap: a mini guide 2017 update 

 

If its a replacement for a lost sim then you can use Skpe a guide is here Guide: A Guide to Skype  to call o2 on 0800 081 0255 

Or just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5591 Posts
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Registered:

@Ali1993 

 

Is this an upgrade then just use your old sim card. follow this guide here Guide: Sim Swap: a mini guide 2017 update 

 

If its a replacement for a lost sim then you can use Skpe a guide is here Guide: A Guide to Skype  to call o2 on 0800 081 0255 

Or just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Ali1993
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Ah good options thanks madasaf1sh. Yes it’s a replacement for a lost SIM. I’ll try them now

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madasaf1sh
Level 67: Unsung hero
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Good Luck Ali

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
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@Ali1993 

If it still doesn't work after a sim swap then there is probably a bar on your account (due to the sim being lost)

You would need to contact O2 to lift the bar. You could use Skype Guide: A Guide to Skype  or message via social media. Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), if needed.

Veritas Numquam Perit

Girl in a jacket
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