Pop up office (Huawei 5200) is very slow

roadsidetree · ‎04-06-2020

Hi,

It has been a while since I started using Huawei 5200.

Off late finding it difficult to use as the internet is very slow and also connection keeps dropping. Not sure whether it is actual device or SIM card is faulty. How to check and resolve the issue please.

Any help would be greatly appreciated. Thanks a million,

NOTE - I am a business customer.

MI5 · ‎04-06-2020

@roadsidetree

Try sum in another phone.

If the same, try a new SIM, if not, try a new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎07-06-2020

@roadsidetree

Is this on the device itself or when connecting other devices...

And what speeds are you getting when you google speetest and run the test

Have you checked status.o2.co.uk to see if there are any network issues in your area.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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