Phones have been cut off

[RB9]

Our phones have been cut off because the DD failed and there is no way to call from the phone or talk to someone to pay the bill and get the phones back on. This is ridiculous, how am i supposed to sort this out?

[MI5 · Accepted solution]

@RB9 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[RB9]

My phone wont let me call any number, i have already tried that. They make it impossible to pay your bill...no online chat, nothing.

[madasaf1sh]

@RB9 

Borrow a phone or use Skype to call them... there is a guide here Guide: A Guide to Skype 

 Payments would never be taken over live chat anyway 

[Lb12_]

I’m having the exact same issue except I’m in another country so can’t get through to the number, have you tried skype?

[MI5]

Just borrow a phone of someone to make the FREE call.