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Phone cut off

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Justletmespeak
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on ‎23-06-2024 10:53

on ‎23-06-2024 10:53

My phone has been cut of and I’m trying to make a payment 

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madasaf1sh
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on ‎23-06-2024 11:03

on ‎23-06-2024 11:03

@MI5 

 

Borrow or steal a phone and call them on the number provided or use Skype or another VOIP service to call them 

Guide: A Guide to Skype 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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MI5
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on ‎23-06-2024 10:59

on ‎23-06-2024 10:59

@Justletmespeak 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Justletmespeak
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on ‎23-06-2024 11:02

on ‎23-06-2024 11:02

Appreciate the help but I am unable to call them as my phone has been cut of and I’m unable to make outgoing calls 

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madasaf1sh
Level 78: King of Kings
  • 12523 Posts
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Registered:

on ‎23-06-2024 11:03

on ‎23-06-2024 11:03

@MI5 

 

Borrow or steal a phone and call them on the number provided or use Skype or another VOIP service to call them 

Guide: A Guide to Skype 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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In response to Justletmespeak
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on ‎23-06-2024 11:05

on ‎23-06-2024 11:05

@Justletmespeak wrote:

Appreciate the help but I am unable to call them as my phone has been cut of and I’m unable to make outgoing calls 

You can also go in store as advised in the guide @Justletmespeak 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Justletmespeak
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on ‎23-06-2024 11:35

on ‎23-06-2024 11:35

Great idea, used Skype and sorted, thanks very much for help/advice 

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