This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Phone cut off

Go to solution
Justletmespeak
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-06-2024 10:53

on ‎23-06-2024 10:53

My phone has been cut of and I’m trying to make a payment 

Message 1 of 6
537 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12031 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

on ‎23-06-2024 11:03

on ‎23-06-2024 11:03

@MI5 

 

Borrow or steal a phone and call them on the number provided or use Skype or another VOIP service to call them 

Guide: A Guide to Skype 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 4 of 6
527 Views
0 Kudos
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎23-06-2024 10:59

on ‎23-06-2024 10:59

@Justletmespeak 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
534 Views
0 Kudos

Go to solution
Justletmespeak
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-06-2024 11:02

on ‎23-06-2024 11:02

Appreciate the help but I am unable to call them as my phone has been cut of and I’m unable to make outgoing calls 

Message 3 of 6
529 Views
0 Kudos

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12031 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

on ‎23-06-2024 11:03

on ‎23-06-2024 11:03

@MI5 

 

Borrow or steal a phone and call them on the number provided or use Skype or another VOIP service to call them 

Guide: A Guide to Skype 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 6
528 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Justletmespeak
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎23-06-2024 11:05

on ‎23-06-2024 11:05

@Justletmespeak wrote:

Appreciate the help but I am unable to call them as my phone has been cut of and I’m unable to make outgoing calls 

You can also go in store as advised in the guide @Justletmespeak 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
521 Views
0 Kudos

Go to solution
Justletmespeak
Level 1: Joiner
In response to madasaf1sh
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-06-2024 11:35

on ‎23-06-2024 11:35

Great idea, used Skype and sorted, thanks very much for help/advice 

Message 6 of 6
480 Views
0 Kudos
Top Kudoed Authors
View All
Top