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Mikee
Level 1: Joiner
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Bit of a rant I'm afraid. I have a personal account with O2 with 3 pay monthly numbers on it. I need to transfer 2 of the numbers to a new business account as they will now be used for my business. I thought this would be easy! You can't do it online and you can't do it in store as you have to call their "dedicated business team". 3 times I called, twice I was cut off and the 3rd time I was on hold for too long and I had to end the call. Each time I have to go through security via their automated system and then when I speak to someone, I have to go through security all again!  I's so close to leaving O2 and going to another provider. Anyone else tried to do the same and had problems?

 

Mike

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MI5
Level 94: Supreme
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@Mikee 

Try calling early around 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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Hi @Mikee were you able to get through to customer service about this?

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Mikee
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I haven't had time yet today. Will try later.

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