O2 App for business

[Poppo]

Hi,

   When I had a personal number, I used the My O2 app to see my usage. Now I have a business account, is there an app for it? I found the My O2 Business app but it is in german.

Any help would be appreciated.

Regards

Poppo

[Anonymous]

Hi @Poppo try this 

http://www.o2.co.uk/mobile/business/myo2business

[MI5 · Accepted solution]

Unfortunately there is only a flash based web page for business accounts which needs some work to bring it into the 21st Century https://www.o2.co.uk/business/support/my-o2-business/about-my-o2-business

[Marjo]

Hi @Poppo and all, to add to the above comments, I've checked with the Business Team to double check this. We don’t currently have a My O2 Business app, however it is possible to access your bills and make account changes from your device, by going to www.o2.co.uk/myo2business and logging in as normal. You can do everything you could do when logged in to My O2 Business via a desktop or laptop, except run billing analysis reports. If you get stuck, there's a demo on the same URL that will talk you through how to do this. 

Please do let us know how you get on.

Also, welcome to our community!

[jonsie]

The big question is whether o2 ever plan to bring out an app for business. ....

[Marjo]

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@jonsie wrote:

The big question is whether o2 ever plan to bring out an app for business. ....

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There are no immediate plans for an app @jonsie. We are focusing on improvements to the desktop/laptop experience which our business customers generally prefer to use. However, for future reference, if we did develop a My O2 Business app, what would you specifically like it to enable you to do with your account?

Please do comment also @Poppo if you're still around and want to share your thoughts. Other members too! Happy to pass on the feedback to the Business team.

[jonsie]

For too long business customers have had to do with the Web version. I'm not a business user but I would have thought they should have an app to check usage, check bills etc. Especially with the underhand business practices adopted by trusted partners and some stores in placing consumers on a business contract that is totally inappropriate for the customer solely because their is more bonus in the salesman's monthly pay.

[adamtemp64]

@Marjo Can you confirm that it is no longer flash based as that was the big issue previously when I was a business customer running iOS devices . I have no issue now on personal contract .

@jonsie I guess as it is on a separate system the app needs building from the ground up . I guess the issue is not on the coperate accounts but the sole traders and small sme 1-10 sold a business account, and many aerial direct customers missold 3 year business contracts ( i know personaly this has happened to a colleague at work) yet they are consumers unable to access myo2 

[Marjo]

@adamtemp64 Cheers, any other comments you can think of regarding what you would have liked to see in terms of functionality in a possible app, from your previous experience as a business customer, would be interesting to hear.

I'll pass along your question regarding the website!

[Marjo]

Hi @adamtemp64 and all! Hope you had a nice weekend. Regarding your question about My O2 Business, I have some information from the Business Team. Hope it helps! 

When using My O2 Business and going to the Bill analyser side, via a desktop or laptop, you have two options. If you want the full Bill analyser experience so that you can view your last 2 years’ bills and run reports to show how you’re spending your money, or set up watchpoints, click on the 2^nd link once logged in, which is entitled ‘Analyse your bills and run reports”. This is flash-based. If however you are accessing My O2 Business on a device or tablet, or aren’t accessing it via a flash supporting desktop/laptop, use the first link entitled ‘View your latest bill now’ to go to the HTML5 version of Bill analyser, which works on all devices. You’ll be able to see your latest bill quickly, your last 2 years bills and schedule bills to be sent to you automatically, by email. You can also of course use the My Account side of My O2 Business from any device, tablet, desktop or laptop. My Account is accessed via the 3^rd link when logged in, entitled ‘View and manage your account’. If you haven’t got one or more of these links, then you’re missing part of the My O2 Business experience. So get in touch with your usual O2 Business contact who can provide you with full access.