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Level 1: Joiner
Posts: 1
Registered: ‎12-12-2018
Accepted Solution

No Outgoing Calls or Texts Incoming Texts Only

I can only receive incoming texts. I cannot make calls or send texts. Any ideas?

Posts: 86,591
Topics: 528
Solutions: 10,871
Registered: ‎04-04-2012

Re: No Outgoing Calls or Texts Incoming Texts Only

Hi @StefanD 

Some generic help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 

Check the network status here http://status.o2.co.uk/ 

and check your account is paid an no outstanding bills.

Business customer services can be reached by the following methods http://www.o2.co.uk/contactus but try 8002 from your phone to see if that works first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Community Manager
Posts: 4,477
Registered: ‎18-04-2018

Re: No Outgoing Calls or Texts Incoming Texts Only

Hi @StefanD, there's a lot of useful advice above, did you get a chance to give any a go yet? 

 

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