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Need my phone reconnected

Skye2
Level 1: Joiner
  • 1 Posts
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Registered:

I really need my phone put back on it’s an emergency I have no electric supply and need to call the helpline ASAP. I payed my bill

this morning so have a Authorisation  code 

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gmarkj
Level 57: Major
  • 8262 Posts
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Registered:

Keep turning your phone off and on again @Skye2 but it could take up to 48 hours for it to process and your phone to start working again.

You can try calling the Payment Management team (their number is free to call using Skype) on 0800 902 0217.

There is a guide to use Skype in the link below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8262 Posts
  • 89 Topics
  • 586 Solutions
Registered:

Keep turning your phone off and on again @Skye2 but it could take up to 48 hours for it to process and your phone to start working again.

You can try calling the Payment Management team (their number is free to call using Skype) on 0800 902 0217.

There is a guide to use Skype in the link below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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