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Level 1: Joiner
Posts: 1
Registered: ‎22-10-2018
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My phone has been cut off and I’ve paid my bill can’t phone o2 ant ideas

I’ve paid my phone bill but o2 have still cut me off and I can’t get in contact with them any ideas 

Posts: 82,933
Topics: 510
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Registered: ‎04-04-2012

Re: My phone has been cut off and I’ve paid my bill can’t phone o2 ant ideas

Try live chat http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 61: Brainiac
Posts: 11,221
Registered: ‎31-03-2010

Re: My phone has been cut off and I’ve paid my bill can’t phone o2 ant ideas

@bazzersbarrys You can call customer service from any phone on 0800 032 1402

I DO NOT WORK FOR O2

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Posts: 63,183
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: My phone has been cut off and I’ve paid my bill can’t phone o2 ant ideas

You will probably be connected again when the system updates at midnight but live chat can connect you straight away out they can see the payment on the account. After you contract them you will need to reboot your phone to complete the reconnection.

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Posts: 2,691
Registered: ‎18-04-2018

Re: My phone has been cut off and I’ve paid my bill can’t phone o2 ant ideas

Hi @bazzersbarrys, have you now been reconnected, or found out more about what is going on? I hope the replies above were helpful, and welcome to the forum! Wave


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