Solved: My husband died at the end of Dec. 2021, the telep... - O2 Community

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Registered: 19-06-2023

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12922 Posts
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Registered: 26-03-2014

Sorry for your loss @JRS

Contracts have a minimum term, and then move on to be a rolling plan that continues until they are cancelled.

Normally this is done by contacting customer services, or using a PAC/STAC code to move the number to another provider.

o2 has a help page for what to do when a person passes:

https://www.o2.co.uk/help/account-and-billing/bereavement

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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12922 Posts
95 Topics
1173 Solutions

Registered: 26-03-2014

Sorry for your loss @JRS

Contracts have a minimum term, and then move on to be a rolling plan that continues until they are cancelled.

Normally this is done by contacting customer services, or using a PAC/STAC code to move the number to another provider.

o2 has a help page for what to do when a person passes:

https://www.o2.co.uk/help/account-and-billing/bereavement

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Message 2 of 3

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96020 Posts
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Registered: 04-01-2009

Lots of support here from the Bereavement Team

https://www.o2.co.uk/help/account-and-billing/bereavement

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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