My O2 business interface completely broken

[alexslusar]

Hello! I've got a very strange problem. When I login to My O2 business everything is broken, there's a bunch of wierd text everywhere and my options are very limited, I can only see my last bill (Please check the screenshot). I've contacted support, but they didn't know how to fix the problem. I mention that I've tried on different browsers, different phones. The strange thing is when I login with my friend's account everything is displayed as it should be and all the options are available, but when I login with my account I face this problem. Did anyone had this problem before? Thanks

https://photos.app.goo.gl/ZAtIGuYdBxh0J1ar1

[Cleoriff Level 94: Supreme]

@alexslusarNo I have never experienced this at all.

You may be able to fix it by clearing cache and cookies and then rebooting the phone.

If that doesn't work, then try deleting the My O2 app and reinstalling. 

If anyone has further suggestions then I'm sure they will be along later to advise.

[alexslusar]

Thank you for your reply. I've tried to clear the cache and I also tried on a different device, same problem. I think it's a problem regarding my account. The thing is they don't know how to solve it. They always reset my account and tell me to try later, but it doesn't work..

[Cleoriff Level 94: Supreme]

@alexslusarHave you tried deleting the app and reinstalling? Usually fixes a multitude of problems

[alexslusar]

Yes, I've tried that

[Cleoriff Level 94: Supreme]

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@alexslusarwrote:
Yes, I've tried that

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Then unless someone else has any better ideas I'm stumped @alexslusar.

If it works on other peoples phones it's a weird one. If O2 can't help you, that's also a problem.

I might say try a new sim or a new phone. One is a cheap option the other isn't.

Best wait to see if any other advice is forthcoming

[MI5 Level 94: Supreme]

Customer service will have to escalate the issue to tech support if they can’t fix themselves.
That is their job. Call again on 8002

[Martin-O2]

Hey @alexslusar are you still having issues with your Business My O2? 

[alexslusar]

Yes, same thing

[Martin-O2]

Sorry to hear that @alexslusar! I'd like to get a bit more detail around this one to see if there's anything we can do to help. I'll drop you a message so we can talk further.