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Level 1: Joiner
Posts: 5
Registered: ‎06-08-2017
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My O2 business interface completely broken

Hello! I've got a very strange problem. When I login to My O2 business everything is broken, there's a bunch of wierd text everywhere and my options are very limited, I can only see my last bill (Please check the screenshot). I've contacted support, but they didn't know how to fix the problem. I mention that I've tried on different browsers, different phones. The strange thing is when I login with my friend's account everything is displayed as it should be and all the options are available, but when I login with my account I face this problem. Did anyone had this problem before? Thanks

https://photos.app.goo.gl/ZAtIGuYdBxh0J1ar1
Posts: 95,222
Topics: 755
Registered: ‎14-01-2013

Re: My O2 business interface completely broken

@alexslusarNo I have never experienced this at all.

You may be able to fix it by clearing cache and cookies and then rebooting the phone.

If that doesn't work, then try deleting the My O2 app and reinstalling. 

If anyone has further suggestions then I'm sure they will be along later to advise.

*The Game Is On*

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Level 1: Joiner
Posts: 5
Registered: ‎06-08-2017

Re: My O2 business interface completely broken

[ Edited ]

Thank you for your reply. I've tried to clear the cache and I also tried on a different device, same problem. I think it's a problem regarding my account. The thing is they don't know how to solve it. They always reset my account and tell me to try later, but it doesn't work..

Posts: 95,222
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Registered: ‎14-01-2013

Re: My O2 business interface completely broken

@alexslusarHave you tried deleting the app and reinstalling? Usually fixes a multitude of problems

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Re: My O2 business interface completely broken

Yes, I've tried that
Posts: 95,222
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Registered: ‎14-01-2013

Re: My O2 business interface completely broken


@alexslusarwrote:
Yes, I've tried that

Then unless someone else has any better ideas I'm stumped @alexslusar.

If it works on other peoples phones it's a weird one. If O2 can't help you, that's also a problem.

I might say try a new sim or a new phone. One is a cheap option the other isn't.

Best wait to see if any other advice is forthcoming Smiley Wink

 

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Registered: ‎04-04-2012

Re: My O2 business interface completely broken

Customer service will have to escalate the issue to tech support if they can’t fix themselves.
That is their job. Call again on 8002
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,372
Registered: ‎18-02-2016

Re: My O2 business interface completely broken

Hey @alexslusar are you still having issues with your Business My O2? 

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Level 1: Joiner
Posts: 5
Registered: ‎06-08-2017

Re: My O2 business interface completely broken

Yes, same thing
Community Manager
Posts: 7,372
Registered: ‎18-02-2016

Re: My O2 business interface completely broken

Sorry to hear that @alexslusar! I'd like to get a bit more detail around this one to see if there's anything we can do to help. I'll drop you a message so we can talk further. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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