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Missed payment 1st ever in 16 years

VincentP
Level 1: Joiner
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on ‎30-09-2023 09:55

on ‎30-09-2023 09:55

My network is off, made full payment, personal business and never missed a payment, this was a bank mistake and now I have no network. 

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pgn
Level 77: Grand Master
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on ‎30-09-2023 10:50

on ‎30-09-2023 10:50

Cal 8002 for queries related to O2 Business contracts, @VincentP - but if you missed a payment and have paid recently, it may take a few days for payment to clear in O2's systems and for them to lift the block (the block is automatically applied). Reboot your phone on Monday, see if it comes back to life. Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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Oxonian
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on ‎30-09-2023 15:35

on ‎30-09-2023 15:35

@VincentP 

If it really was a bank mistake, you could ask them to compensate you. 

Even if they do not accept liability, you might find that they will make an ex-gratia payment to you which will be better than nothing.  

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