Merging Calls

[Craig_Allardyce]

I see some talk about the call merging feature on iphones with an o2 personal account but no discussion with O2 business accounts. I've been told by a few advisors now that call merge is not avaialble on an O2 business contract because they offer "Just call me" at £5/user/month.

I think its bizarre that a phone feature most commonly used in business is barred from business accounts in order to push an app that would cost us £660/year  incase users want to merge calls once in a while.

Has anyone else had this issue or have they been able to have merge calls enabled on thei business account? 

[MI5]

@Craig_Allardyce 

It's group conferencing you need on a business accout https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359 

2. GROUP CONFERENCING up to 49 people on a call at once

• Business account Customers 8 pence per minute (including VAT)
• All Pay Monthly / Pay & Go customers will be charged at 15 pence per minute (including VAT).

[Craig_Allardyce]

I've been told its now not available to business customers. I sent the link to that thread to our advisor too. 

[MI5]

@Martin-O2 can you check please?

[madasaf1sh]

@ Craif_allardyce

Its been unavailable for a while.

There is a voice conferencing service instead called Just Call Me which allows multiple parties.

O2 Business should be able to help further

[amc]

Hello there

Further to this chat, has anyone had success using merge calls with Tape A Call?

I have to record calls for work and cannot get my iphone 6 to work.

I have credit and added extra £10 top up incase it didn't work with a bundle.

Can anyone help? I've spent all day trying to solve how to do this but the calls just won't merge and the app won't work. 

Thank you!

[amc]

I've read on previous posts that O2 customer service have to set up the merge call option but I can't get through on their phone lines so hoping there is another way...

[MI5]

@amc 

All numbers we know of here Guide: Coronavirus Community Help and Support 

[amc]

Thank you, yes, I have tried a few of those numbers.

Was also just trying to see if someone on this had a work around so I didn't need to call customer service.

Thanks again.