Live chat

[CAAW]

Where’s it gone ?

[O2Hannah]

They are currently unavailable unfortunately 

Due to the covid-19 crisis, a lot of our teams have been impacted by lockdowns in various countries.

In the meantime, there is limited support via customer service on the phone; and of course our lovely O2 community forums!

Don't forget, you can still access your account via My O2.

Hannah

[Rachel1995]

My phone been cut off as didn’t pay bill but it has now been paid over 22 hours ago and I’ve still not been turned back on ?

[Rachel1995]

What is customer service number

[MI5]

@Rachel1995 

All contact details here Guide: How to find help & contact O2 

Buisness CS is 8002 from your O2 phone.

[O2Hannah]

You can get in touch with them for free on an O2 phone by calling 202! But please bare with them, they're extremely busy at present. 

Hannah

[Rachel1995]

Won’t let me because all my out going calls are being transferred

[MI5]

@Rachel1995 

Can you borrow a phone off someone to call?

0800 977 7337

[Dipendra]

hi,

my mobile o2 mobile number is [Removed]. I have lost my mobile phone when i was in cyprus. I im now in UK and I have no SIM CARD to use. Im struggling to commincate with my family and friends. I have spoken with costumer services yesterday and told me to change my address accourding to my o2 Accound. Previous address was 34 Rutland close. I have moved now in [Removed] I have tried to change this address via log in in to my O2 account. 

Currently to change my adress its asking Security Check. Its says to access my details page, A CODE has had sent to [Removed] where this cant be view due to not having this mobile with me. Without this code i cant change my address. 

I have tried to contact hrs and hrs but it seems to be not answered. Can I have some good direction to change address then i will order my SIM after. 

Your  help on this matter would be much appreciated. 

I can be contated in my wife's mobile [Removed]

Many thanks. 

[Rachel1995]

I have no answer on hold over hour