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CAAW
Level 1: Joiner
  • 2 Posts
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Where’s it gone ?
Message 1 of 13
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O2Hannah
O2 Support
O2 Support
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Registered:

They are currently unavailable unfortunately broken_heart

Due to the covid-19 crisis, a lot of our teams have been impacted by lockdowns in various countries.

 

In the meantime, there is limited support via customer service on the phone; and of course our lovely O2 community forums!

Don't forget, you can still access your account via My O2.

 

Hannah

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Message 2 of 13
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Rachel1995
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My phone been cut off as didn’t pay bill but it has now been paid over 22 hours ago and I’ve still not been turned back on ?
Message 3 of 13
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Rachel1995
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What is customer service number
Message 4 of 13
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MI5
Level 94: Supreme
  • 128309 Posts
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  • 22565 Solutions
Registered:

@Rachel1995 

All contact details here Guide: How to find help & contact O2 

Buisness CS is 8002 from your O2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 13
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O2Hannah
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You can get in touch with them for free on an O2 phone by calling 202! But please bare with them, they're extremely busy at present. 

 

Hannah

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Message 6 of 13
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Rachel1995
Level 1: Joiner
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Won’t let me because all my out going calls are being transferred
Message 7 of 13
579 Views

MI5
Level 94: Supreme
  • 128309 Posts
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  • 22565 Solutions
Registered:

@Rachel1995 

Can you borrow a phone off someone to call?

0800 977 7337

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 13
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Dipendra
Level 1: Joiner
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Registered:

hi,

my mobile o2 mobile number is [Removed]. I have lost my mobile phone when i was in cyprus. I im now in UK and I have no SIM CARD to use. Im struggling to commincate with my family and friends. I have spoken with costumer services yesterday and told me to change my address accourding to my o2 Accound. Previous address was 34 Rutland close. I have moved now in [Removed] I have tried to change this address via log in in to my O2 account. 

 

Currently to change my adress its asking Security Check. Its says to access my details page, A CODE has had sent to [Removed] where this cant be view due to not having this mobile with me. Without this code i cant change my address. 

 

I have tried to contact hrs and hrs but it seems to be not answered. Can I have some good direction to change address then i will order my SIM after. 

 

Your  help on this matter would be much appreciated. 

 

I can be contated in my wife's mobile [Removed]

 

Many thanks. 

Message 9 of 13
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Rachel1995
Level 1: Joiner
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I have no answer on hold over hour
Message 10 of 13
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