Solved: I paid my bill over 24 hours ago and I still my ac...

Anonymous · ‎10-02-2018

What do you have to do to get your phone unblocked after aging your bill?

24 hours and still waiting

Bambino · ‎10-02-2018

@Anonymous You'll have to contact Customer Service. We are all customers here. https://www.o2.co.uk/contactus

As you paid on a Friday, it's possible that the payment will not go through until Monday or Tuesday at the earliest. Just like any payment to anyone, the banks take time to clear the payment. It can even take five days or longer. Sorry to be the bearer of bad tidings, but that's the way it is.

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎10-02-2018

@Anonymous You'll have to contact Customer Service. We are all customers here. https://www.o2.co.uk/contactus

As you paid on a Friday, it's possible that the payment will not go through until Monday or Tuesday at the earliest. Just like any payment to anyone, the banks take time to clear the payment. It can even take five days or longer. Sorry to be the bearer of bad tidings, but that's the way it is.

I DO NOT WORK FOR O2

MI5 · ‎10-02-2018

Have you turned off and back on again.
Payments are usually processed overnight so you should be back on by now.
You can give customer service a call today to check if the payment was successful.
If on refresh you will need to make both payments too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-02-2018

Hey @Anonymous Can you confirm if your phone been unlocked now?

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O2

I paid my bill over 24 hours ago and I still my account is blocked

02 app

Regarding my phone

change address

Refund and close account .

Change name on account