Solved: I am trying to buy a bolt on all night

Oonagh · ‎16-08-2018

I have tried 3 time or 4 times to buy a bolt on but it won't let me and I am almost out of data why is this

MI5 · ‎16-08-2018

As customers like yourself, we wouldn't know.
I'd try contacting customer service after 8.00am this morning http://www.o2.co.uk/contactus or try to add the bolt on again this morning as O2 update their systems overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-08-2018

As customers like yourself, we wouldn't know.
I'd try contacting customer service after 8.00am this morning http://www.o2.co.uk/contactus or try to add the bolt on again this morning as O2 update their systems overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Glory1 · ‎16-08-2018

@Oonagh as you are a business customer you need to ring Business Customer Services on 8002 if you find you are still having problems. Between 8-8:30am is the best time to call to avoid a long wait.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Anonymous · ‎16-08-2018

The system may have been down for maintenance

EmilieT · ‎17-08-2018

Hi @Oonagh, did you manage to get your bolt-on since you last posted? There are some useful suggestions ahead, please take a look and let us know hwo you're getting on

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

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