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Level 1: Joiner
Posts: 2
Registered: ‎09-07-2018
Accepted Solution

Huge Bill

I have been a customer of O2 for years now and always been happy with the service for both my business phone and business iPad

 

My recent bill has come as a shock as you can see from my billing trend. I appreciate I went over my allowance, but I would have hoped someone would have contacted me at some point when my bill soared to such a hige increase. 

 

Paying this is a real struggle for my business this month and I need to purchase services from companies who are going to help my business continue not be part of the struggle.

 

I am so disappointed by the lack of support here. Surely there should be a cut off when bils increase so drastically?

 

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Posts: 98,528
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: Huge Bill

There are very few safeguards in this respect on business accounts.
You should call customer services though to discuss http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎09-07-2018

Re: Huge Bill

Thank you 

Highlighted
Posts: 98,528
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: Huge Bill

Best of luck
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)