How to change O2 partner mid contract

Samantha70 · ‎17-11-2022

I am hoping someone can help me.

We renewed our O2 contract with a Business Partner, but the service we are receiving is non existent! I cannot continue working with them and it is affecting how my users are feeling about O2, when it's not O2, it's the partner.

Is there a way to change partner mid way through a contract?

Any advice would be greatly appreciated.

Thank you

Enlli · ‎17-11-2022

As far as I know (others may correct me) it isn't possible as your contract is with them and not O2.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎17-11-2022

I'll tag in some of the community members who deal with business contracts @Samantha70

@madasaf1sh @pgn do you have any experience with this kind of thing?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

pgn · ‎17-11-2022

Sorry, @Samantha70 and @gmarkj - not familiar enough with O2 Business contracts to comment. I'd hazard a guess @madasaf1sh will have some experience of the situation you describe, @Samantha70 🤞

Links to O2 Social Media Team here

madasaf1sh · ‎18-11-2022

@Samantha70

Apologies for the late reply.

How big is your contract (in how many lines) with the 3rd Party Partner, and how long is left, and who do you pay your bill to is it o2 direct or the partner?

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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