Could you give us more information please? Not sure what tlf is (unless you mean telephone)
If you are waiting for a phone you have ordered to arrive, then you should check with customer services Guide: How to find help & contact O2
You can also check order status here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
However, I'm just guessing so we do need more information.
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Hey @VisinelCaldara if you still need help with something please let us know the details of what's going on.
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