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Delivery

Rosey
Level 1: Joiner
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I changed the address of my bill after ordering my upgrade, what will happen to my delivery?
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MI5
Level 94: Supreme
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It will go to the address that is stated on your order details / confirmation email.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:
It will go to the address that is stated on your order details / confirmation email.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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Bambino
Level 84: Resplendent
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@Rosey Call customer service to make sure it's going to the address you want it to go to. https://www.o2.co.uk/contactus Don't use Live Chat.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:
The address cannot be changed once an order has been processed.
You would need to cancel the order and start again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
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EmilieT
Former Staff
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Hi @Rosey, I hope you find the replies above hepful but please do let us know how your order is progressing smiling Which phone did you upgrade to?

 

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