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Data roaming

LJ_1951
Level 1: Joiner
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Just returned from one month in the USA.

I have 2 phones. Both had "Mobile Data" switched off before we left the UK.

I switched mine ON for the last day, but when I got my bill there are multiple charges of £7.50 for data roaming on the phone which was NEVER switch to "Mobile Data ON".

Also when I switched my data ON I received a text message from O2 confirming "Rest of world 24 Hour pass".

The other phone NEVER received ANY texts from O2 but had Multiple days charged at £7.50 per day.   

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madasaf1sh
Level 67: Unsung hero
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Registered:

@LJ_1951 

 

You need to speak to Customer Services on 8002

 

Also note if you have WiFi Assist on, and it has lost connection it overrides the data settings and kicks in.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5657 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@LJ_1951 

 

You need to speak to Customer Services on 8002

 

Also note if you have WiFi Assist on, and it has lost connection it overrides the data settings and kicks in.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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