Solved: Data all used prematurely

NickP · ‎08-12-2018

I have just received a message to say my data allowance is all used until January . Given today is my reset day this must be wrong. Did anyone else get this message?

Cleoriff · ‎08-12-2018

@NickP

No I haven't though it may be a glitch due to the outage

Check in My O2 and see how much you have left http://www.o2.co.uk/myo2

If you need to query it again please call customer services https://www.o2.co.uk/contactus

Welcome to the forum

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎08-12-2018

@NickP

No I haven't though it may be a glitch due to the outage

Check in My O2 and see how much you have left http://www.o2.co.uk/myo2

If you need to query it again please call customer services https://www.o2.co.uk/contactus

Welcome to the forum

Veritas Numquam Perit

MI5 · ‎08-12-2018

Most likely a delayed message.
Check you usage on your MyO2 web portal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎10-12-2018

Hi @NickP, just wanted to check as it's been a couple of days since you last posted, if you managed to get any additional information regarding your data usage?

NickP · ‎10-12-2018

Not so far, my wife's phone recieved the same message so hopefully it is a glitch following the outage.

O2

Data all used prematurely

O2 Business - Bill Analyser

Change direct debit payment details

Changing my contact number for security checks

Leaving O2

Change of business address