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Level 1: Joiner
Posts: 3
Registered: ‎08-06-2016
Accepted Solution

Data all used prematurely

I have just received a message to say my data allowance is all used until January . Given today is my reset day this must be wrong. Did anyone else get this message?
Posts: 71,854
Topics: 677
Registered: ‎14-01-2013

Re: Data all used prematurely

@NickP

No I haven't though it may be a glitch due to the outage

Check in My O2 and see how much you have left http://www.o2.co.uk/myo2

If you need to query it again please call customer services https://www.o2.co.uk/contactus

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Posts: 87,715
Topics: 531
Solutions: 11,171
Registered: ‎04-04-2012

Re: Data all used prematurely

Most likely a delayed message.
Check you usage on your MyO2 web portal.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 5,662
Registered: ‎23-07-2014

Re: Data all used prematurely

Hi @NickP, just wanted to check as it's been a couple of days since you last posted, if you managed to get any additional information regarding your data usage?

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Level 1: Joiner
Posts: 3
Registered: ‎08-06-2016

Re: Data all used prematurely

Not so far, my wife's phone recieved the same message so hopefully it is a glitch following the outage.