Data all used prematurely

[NickP]

I have just received a message to say my data allowance is all used until January . Given today is my reset day this must be wrong. Did anyone else get this message?

[Cleoriff · Accepted solution]

@NickP

No I haven't though it may be a glitch due to the outage

Check in My O2 and see how much you have left http://www.o2.co.uk/myo2

If you need to query it again please call customer services https://www.o2.co.uk/contactus

Welcome to the forum

[MI5]

Most likely a delayed message.
Check you usage on your MyO2 web portal.

[Marjo]

Hi @NickP, just wanted to check as it's been a couple of days since you last posted, if you managed to get any additional information regarding your data usage?

[NickP]

Not so far, my wife's phone recieved the same message so hopefully it is a glitch following the outage.