Solved: Change suppliers

Pete · ‎03-09-2018

I have a personal mobile on 3 contract expire October

I get 25% off as a customer 02 working for FirstPort

Can I trade in and switch like for like contract and uodate handset ?

MI5 · ‎03-09-2018

You can check your eligibility for a discount by following the help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...
Details of O2 recycle are here https://www.o2recycle.co.uk/ although we usually recommend selling your phone to CEX for the best price.
If you do move to O2, details of how to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino · ‎03-09-2018

@Pete You will need to speak to customer service. Call. Don't use Live Chat. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎03-09-2018

You can check your eligibility for a discount by following the help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...
Details of O2 recycle are here https://www.o2recycle.co.uk/ although we usually recommend selling your phone to CEX for the best price.
If you do move to O2, details of how to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎04-09-2018

Hi @Pete, there's some useful info above from @Bambino and @MI5 I hope this is what you were after and helps, but please do let us know what you decide to do and if you need any further help!

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O2

Change suppliers

02 app

Regarding my phone

change address

Refund and close account .

Change name on account