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Cancelling SIM card

Loulou89
Level 1: Joiner
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on ‎30-03-2020 16:09

on ‎30-03-2020 16:09

I’m trying to cancel my SIM card in an iPad which I only use on wifi. The SIM card has been removed but they carry on charging me each month for this service I do not require. Because of the corona I can’t seem to get hold of anyone and also on my o2 app you can’t do anything on there as everything is on lockdown. What other option do I have? And if I cancel my direct debit will I get charged for this?
Louise
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jonsie
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on ‎30-03-2020 16:12

on ‎30-03-2020 16:12

Cancel by text

Guide: Cancelling Your Contract 

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎30-03-2020 16:19

on ‎30-03-2020 16:19

@Loulou89 

Do not cancel your DD or you will get a bad credit report.

Your iPad sim includes 100 texts per month but you need to put the iPad sim in a phone in order to text the cancellation request Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Loulou89
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on ‎30-03-2020 16:50

on ‎30-03-2020 16:50

Doesn’t work for some reason even though I’m on 3G
Louise
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Bambino
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on ‎30-03-2020 16:55

on ‎30-03-2020 16:55

@Loulou89 Make sure you've put the sim in your phone correctly. There's no reason why it shouldn't work.

I DO NOT WORK FOR O2



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MI5
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on ‎30-03-2020 16:57

on ‎30-03-2020 16:57

@Loulou89 

Checkk if iMessage has registered in settings and turn on "send as sms"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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