Can’t login into app or billing

[Rin1]

Hello! I can’t login into the billing area or app, even though I have reset my password. The login in details work on the website but not in the app nor can I login to the billing area on the website. Please can I just talk to someone about this?

[MI5]

@Rin1 

Numbers to call here 

Guide: Coronavirus Community Help and Support 

They open at 8.00am

[Cleoriff]

@Rin1 

Try deleting and reinstalling the app

If that doesn't work You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[666]

I can’t login to the app

[Cleoriff]

Try deleting the app and reinstalling. If that doesn't work, you need to contact O2 so they can check your account.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).