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Can’t login into app or billing

Rin1
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Hello! I can’t login into the billing area or app, even though I have reset my password. The login in details work on the website but not in the app nor can I login to the billing area on the website. Please can I just talk to someone about this?
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MI5
Level 94: Supreme
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@Rin1 

Numbers to call here 

Guide: Coronavirus Community Help and Support 

They open at 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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@Rin1 

Try deleting and reinstalling the app

If that doesn't work You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
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666
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I can’t login to the app

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Cleoriff
Level 94: Supreme
  • 122366 Posts
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Registered:

Try deleting the app and reinstalling. If that doesn't work, you need to contact O2 so they can check your account.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

 

Veritas Numquam Perit

Girl in a jacket
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