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Call itemisation

JDUBS
Level 1: Joiner
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Hi, 

I was wondering if someone can help. We may need to pull down call records as part of a legal case. Do you know how far back we can go with 02 itemisation? We may be looking for a record of a call which happened in Feburary 2020 and would like to know if 02 would still be able to provide this? 

 

Thanks, 

Jonny 

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gmarkj
Level 57: Major
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It would depend on your account @JDUBS and if the call was one made or received - only made calls show on the bill.

I can see bills back to Dec 19, but have been with o2 longer than that.

This guide tells you how to get to the correct page.

Guide: How do I get to the 'Download Bill' page? 

 

Any problems please come back and we will see what we can do to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8269 Posts
  • 89 Topics
  • 586 Solutions
Registered:

It would depend on your account @JDUBS and if the call was one made or received - only made calls show on the bill.

I can see bills back to Dec 19, but have been with o2 longer than that.

This guide tells you how to get to the correct page.

Guide: How do I get to the 'Download Bill' page? 

 

Any problems please come back and we will see what we can do to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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