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Call Merge on iphone X stopped working

PrismBC
Level 1: Joiner
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Registered:

My ability to merge calls on my iphone X (IOS 12.1.2) seems to have stopped working. It used to work perfectly however yesterday I was trying to merge two other callers and the call simply kept cutting out. My business partner had no issues using his iphone 8. Apple just say speak to your service provider! Any ideas?

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MI5
Level 94: Supreme
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@PrismBC you need to call 8002 for customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151797 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@PrismBC you need to call 8002 for customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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Hi @PrismBC, I was wondering if you managed to find out more about this since you last posted - did you get a chance to reach out to Customer Services, as advised above?

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