on 05-01-2021 12:24
If you have been charged for a premium text (and some are for receiving and not sending) some help is below:
From o2 - https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
Outside of o2 - https://payforitsucks.co.uk/
Of course you can also contact o2 customer services - there is some help on the final link:
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 05-01-2021 12:25
You'll need to call O2 and ask them to put a bar on Premium numbers
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.