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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2021

Billinh

Why I have been charged for primium text which I never sent on my last bill

Yusuf Ali
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2021

Re: Billinh

Kudo
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2021

Re: Billinh

Kudo0
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2021

Re: Billinh

Kudo 0
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2021

Re: Billinh

Reply text
Level 70: Enigma
Posts: 17,183
Registered: ‎31-03-2010

Re: Billinh

Level 50: Versatile
Posts: 7,032
Registered: ‎26-03-2014

Re: Billinh

This is a community of o2 customers @Yusuf, not live chat.
If you have been charged for a premium text (and some are for receiving and not sending) some help is below:
From o2 - https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/bc-p/12185...
Outside of o2 - https://payforitsucks.co.uk/
Of course you can also contact o2 customer services - there is some help on the final link:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 100,789
Topics: 768
Registered: ‎14-01-2013

Re: Billinh

@Yusuf 

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges 

You'll need to call O2 and ask them to put a bar on Premium numbers

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

 

*The Game Is On*

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