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Level 1: Joiner
Posts: 3
Registered: ‎22-11-2018

Bill analyser

From the "My Account" page, I click on "View My Bill" and get a page with "O2" in large letters and nothing else. Any ideas, please?

Posts: 114,179
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Bill analyser

@robertxx 

See if this helps Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Bill analyser

Hey @robertxx , how are you getting on with your account - is it working today?

 

I'll link to the My O2 Business Analyser demo page as well just in case that would be of help, see here.

 

 

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Level 1: Joiner
Posts: 3
Registered: ‎22-11-2018

Re: Bill analyser

Hello Marjo

I managed to prepare the invoice as a pdf for download and save my email address as the destination as it was originally, but nothing else seems to then happen.  I used to get an email with the download shortly after requesting the invoice.

Thanks for investigating.  I got quite a bit further along this time

 

Level 1: Joiner
Posts: 3
Registered: ‎22-11-2018

Re: Bill analyser

This time I was successful by clicking on the "invoice ready" link which displayed the pdf which I could then download.

Thank you Marjo