
on 26-09-2017 10:29
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on 26-09-2017 10:29
Does anyone know what department I need to speak to to get new business iPhones enrolled into my Apple DEP account? I've spoken to O2 reps on the web chat and phone and all of them seem totally ignorant to the process. I was also told this is for enterprise cutomers only and not business customers. If anyone knows contact details of the department I need to speak to that would be great!
Thanks
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02-10-2017 15:12 - edited 06-10-2017 15:41
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02-10-2017 15:12 - edited 06-10-2017 15:41
Hello @Anonymous
Sorry for the delay. To clarify and confirm Apple DEP is available for Enterprise and SMB Mid-market (10+ connections) customers. It isn’t currently available for our SMB SOHO (Small Office / Home Office) customers.
We’re sorry for any disappointment or confusion caused but hope this at least helps clear things up for you.
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on 26-09-2017 10:31
Best to call and speak to them directly.
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on 26-09-2017 10:42
Yup, tried that but they had no idea what I was talking about. Once I'd been on hold for 10 mins and the op had googled what Apple DEP is I was told that it's for Enterprise Customers only despite finding posts on the O2 twitter feed asking about it and O2 offering support via DM.
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on 26-09-2017 10:44
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on 26-09-2017 10:44
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-09-2017 10:57
Has anyone else here added devices to DEP with O2?
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26-09-2017 11:30 - edited 26-09-2017 11:52
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26-09-2017 11:30 - edited 26-09-2017 11:52
Let me start again....
Have you enrolled in DEP, and been given a DEP ID by Apple?
Are you a SMB or Enterprise Customer?
o2 will only enroll enterprise customers devices into DEP, as the process is a bit of a faff, from speaking to one of our resellers.
The only option to you,is to find an IT Reseller, who will enroll the devices for you, via an IT Distributor, this does mean you will pay full price for the phones/ ipads.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 26-09-2017 11:31
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on 26-09-2017 11:31
I haven't but let me tag a couple of guys that might be able to help?
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on 26-09-2017 11:42
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on 26-09-2017 11:51
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on 26-09-2017 11:51
Thanks for the mention @MI5.
I'm no SMB offering expert I'm afraid @Anonymous as I work on the consumer side of things, however I did come across this external media article which seems to suggest that DEP is available for small businesses via O2 - http://www.mobiletoday.co.uk/news/industry/43660/22.aspx#sthash.5RakCyq7.dpbs
Will see whether I can find anything out for you, however @MercedesS or @Martin-O2 may have a more direct contact with the business guys to get you an answer quicker?
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on 26-09-2017 12:20
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on 26-09-2017 12:20
Hello @Anonymous, welcome to the O2 community!
To be honest, I don't have an answer either so let me drop you a Private Message just in case there's something we can do to help out.
Thanks @Wa10, @madasaf1sh and @MI5 for the help and tags!

