Allowance value

[Joan34]

Hello what’s means allowance value 

[MI5 · Accepted solution]

@Joan34 

See guide Guide: Your Allowances - what is and isn't included 

[Joan34]

I have -1000pound what’s that mean ??

[MI5]

@Joan34 

A minus amount is a credit on your bill, so if it shows -£1000 it means £1000 in credit - ie O2 owe you that money.

[Joan34]

I have -£1000 allowance value is it the same

[MI5]

@Joan34 

It would appear to be based on what you have told us but only O2 can see your account and answer you fully.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[Joan34]

Thank you so it’s should mean that 

allowance value -1000 pounds is not what I could charged?? 
I am asking because I am a tour I have switched on 24 pass because I am receiving messages so it should be working isn’t it?

[MI5]

@Joan34 

You really do need to contact O2 so they can advise you correctly.

[Joan34]

But what do you think if I could as you

[MI5]

@Joan34 

I would need access to your account which I don't have, sorry.