Aerial Direct

[Joanne2]

Since forever we have had a business contract with O2. Somehow, at some point we have ended up with Aerial Direct. We pay a fortune every month for 2 sim only phones - anything from £80-100. We don’t even know how we have ended up with them and now we are tied in until March 2021. It will cost around £800 to leave and when I called them to reduce our tariff I was told you can’t reduce due to the contract (which we have never seen or signed) and can only increase the tariff.

Upon visiting an O2 store I was given the high level complaints department email address and assured they would help. After waiting for a reply for nearly 2 months O2 finally replied stating Aerial Direct had investigated the matter and were happy all was correct so O2 were happy with their findings.

I find it strange that we are not alone in suddenly finding ourselves trapped into a contract and that O2 do not care one bit.

In March 2021 we will leave Aerial and O2 and when my children’s contracts are up with O2 I will go elsewhere.

[adamtemp64]

@Joanne2 From memory it will be a 3 year contract as that is there normal 

[jonsie]

At least you have upgraded. On the downside, you are tied in again for 2 or 3 years and you are still on a business contract with the benefits and the real disadvantages of the contract. 

Make sure you keep a record of the end date and whatever you do, ignore any cold calls to renew. Give 30 days notice to end the contract 1 month before the contract finishes  You are then free to upgrade on your terms rather than Aerials terms. 

[gmarkj]

Oh, and be VERY careful with your data allowances.
Business customers, unlike personal ones, can keep using more data once they have hit their monthly allowance.
And exceeding them ain't cheap...

[jonsie]

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@gmarkj wrote:
Oh, and be VERY careful with your data allowances.
Business customers, unlike personal ones, can keep using more data once they have hit their monthly allowance.
And exceeding them ain't cheap...

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Yes as I intimated. One of the real disadvantages of being a business user...