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Level 2: Apprentice
Posts: 17
Registered: ‎05-10-2017

Re: Aerial Direct - Has anyone managed to get out of the contract?

That’s great to hear! I’ve been away for a while so not really knowing much about what’s gone on.

Thanks for the update
Community Manager
Posts: 5,258
Registered: ‎23-07-2014

Re: Aerial Direct - Has anyone managed to get out of the contract?

Hi @Makembill, I'll drop you a private message here on the forum to get a few additional details in order to pass this on to be looked at, please do check when you get a moment. Smiley Happy

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Posts: 66,014
Topics: 539
Solutions: 3,340
Registered: ‎04-01-2009

Re: Aerial Direct - Has anyone managed to get out of the contract?

Absolutely immoral for O2 to accept a student on a business contract when they had declined her previously. Shame on you O2!

Level 1: Joiner
Posts: 7
Registered: ‎08-12-2016

Re: Aerial Direct - Has anyone managed to get out of the contract?


@Marjo wrote:

Hi @Makembill, I'll drop you a private message here on the forum to get a few additional details in order to pass this on to be looked at, please do check when you get a moment. Smiley Happy


Hi Marjo,

I'll reply tomorrow as I may need additional details from my daughter. She's on nightsjift tonight. 

Thanks

Community Manager
Posts: 5,258
Registered: ‎23-07-2014

Re: Aerial Direct - Has anyone managed to get out of the contract?

No worries @Makembill. We'll be online normally on weekdays so I will get your message beginning of next week then. Smiley Happy Enjoy your weekend in the meantime.

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


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Level 1: Joiner
Posts: 7
Registered: ‎08-12-2016

Re: Aerial Direct - Has anyone managed to get out of the contract?

An update;

 

Thanks to @Marjo for opening an avenue to talk with Aerial regarding the contract they got her to accept.

 

I had a call from Aerial and we discussed things openly. As a result, they will not bend on contract duration (I guess to do so would be opening the floodgates) but they agreed the contract offered was abysmal. As a result her monthly tariff by about 7.5% and increased her data from 750mb to 2gb. 

 

This is still not good compared to whats what's available to O2 customers, but the data limit is far more manageable for my daughter. 

 

Thanks all! 

Posts: 67,044
Topics: 662
Registered: ‎14-01-2013

Re: Aerial Direct - Has anyone managed to get out of the contract?

@MakembillPleased you got some sort of resolution at least. Though plenty of us think it's immoral to sell a business contract to a student. Had they any real compassion they should have cancelled it, though that would be a step too far for Aerial!

*The Game Is On*


Community Manager
Posts: 5,258
Registered: ‎23-07-2014

Re: Aerial Direct - Has anyone managed to get out of the contract?

Hi @Makembill thanks for coming back to update on this, much appreciated. Glad to hear you got to speak with them to make changes to the tariff.

I did see that you wanted to pass on some additional feedback about this as well, happy to look into that for you so I'm going to drop you another PM shortly. Smiley Happy

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Posts: 66,014
Topics: 539
Solutions: 3,340
Registered: ‎04-01-2009

Re: Aerial Direct - Has anyone managed to get out of the contract?

I still find their business ethics deplorable and to sell a student a business contract was despicable. To be unbending on the type of contract sold is appalling. They should have released her from this contract immediately and far from setting a precedent, it would show some empathy to a student who will no doubt be needing her student loan without having to factor in this company's predatory tactics on the vulnerable.

Level 1: Joiner
Posts: 5
Registered: ‎23-02-2018

Re: Aerial Direct - Has anyone managed to get out of the contract?

I wish to get out of my contract with Ariel Direct, I accepted that they were partners with O2 but have since reviewed many issues with them, i didnt realise who i was signing up too!

 

Please can you tell me how I get out of this contract! and go back to O2!

 

they also have me on a business contract but I dont have a business please sort, other wise i am going to trading standards!