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Level 2: Apprentice
Posts: 17
Registered: ‎05-10-2017

Re: Aerial Direct - Has anyone managed to get out of the contract?

Hey thanks for all your help with this - 

 

I would advise that anyone readng this who has had issues to contact the same service I have - https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issu...

 

In cases such as this, the more people who report the better. Strength in numbers etc

Level 1: Joiner
Posts: 3
Registered: ‎17-09-2018

Re: Aerial Direct - Has anyone managed to get out of the contract?

Hi

 

Was just wondering what the outcome of this case was?

 

We're currently in the same posistion, tried to cancel within 48hours, they explained this wasnt an option and then offered a further 5% discount.

 

We are still within 14 days, however because it is a business contract apparently there is no cooling off period, however we're still not happy to continue with these.

 

Any advice on our options?

 

Thanks 

Posts: 82,964
Topics: 510
Solutions: 10,059
Registered: ‎04-04-2012

Re: Aerial Direct - Has anyone managed to get out of the contract?

Talk to your solicitor is the best advice I can give you.
You're unlikely to win by yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,192
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Aerial Direct - Has anyone managed to get out of the contract?

A solicitor would be the best bet but maybe CAB can advise a cheaper option. Any help or advice @Martin-O2 @Marjo @EmilieT

Community Manager
Posts: 4,704
Registered: ‎23-07-2014

Re: Aerial Direct - Has anyone managed to get out of the contract?

Thanks for the tag @jonsie!

I'll drop you a Private Message here on the forum shortly @Pocockn to get some additional details and we can check on our end what the best next steps would be. Smiley Happy


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Level 1: Joiner
Posts: 3
Registered: ‎17-09-2018

Re: Aerial Direct - Has anyone managed to get out of the contract?

Oh Wow, a solicitor??
I'm shocked that O2 would associate themselves with a company like this!
Posts: 60,549
Topics: 642
Registered: ‎14-01-2013

Re: Aerial Direct - Has anyone managed to get out of the contract?

@PococknHave you checked to see if you have a private message from @Marjo. Look at the little envelope icon top right hand side of your screen....

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎17-09-2018

Re: Aerial Direct - Has anyone managed to get out of the contract?

Great thank you, I've replied this morning, so hopefully will be able to get some advice.
Level 2: Apprentice
Posts: 17
Registered: ‎05-10-2017

Re: Aerial Direct - Has anyone managed to get out of the contract?

Hi sorry, I submitted the original post on this over a year ago. I’m putting this down to a learning curve now as my contract runs out early next year. My last comment on this thread features a link of where to report this company. It’s my best advice, the form only takes a few minutes. I can re post if you like. Best of luck!
Community Manager
Posts: 4,704
Registered: ‎23-07-2014

Re: Aerial Direct - Has anyone managed to get out of the contract?

Nice to see you back on the community @django90Smiley Happy


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