Aerial Direct - Has anyone managed to get out of the contract?

[jimfishboy]

Hi, i have just found out that an elderly relative is paying £42.00 a month for a contract with O2, but she has her own phone, so i said she should find out why she is paying sooo much. When she contacted O2 she was told she had a contract with Ariel Direct and was also paying for a service called mgage. What???

This is a marketing tool.

She rang ariel direct and was told she could not cancel without paying over £300. She is a pensioner. She tought she was with O2. She said she was contacted some time ago by Ariel Direct offering a great deal, she thought it was O2. This is disgusting. Looking at other posts it seems its a legitimate scam, signing people up for a business account so its not covered by the consumer protection act, 

How many people are they conning???

So what can i do. Any help appreciated

[MI5]

Legal action is about your only choice but they will probably just hide behind the T&C’s that would have been agreed to at the time.

[jonsie]

Another vulnerable pensioner scammed by this truly evil company Shame on you O2!

[Cleoriff]

Absolutely disgusting company. \Without morals and as said, preying on the elderly and vulnerable

[EmilieT]

Good morning @jimfishboy, I'm sorry to hear about this, and I'd like to get someone on my end to look into it for you! I've just sent you a Private Message, that you can read and reply to by going into Messages at the top right of your page. 

I look forward to hearing from you