I was called by Aerial Direct and was led to believe they were o2. I renewed my o2 contract with them verbally. However, I do not believe I was informed that this would be a business account. I do not own a business and have always held a personal contact. I was not told that the LTE 6 Samsung watch could not be paired with a business account - which I have. I believe I have been mis sold and want out of the contract. I have called Aerial Direct and have been informed that I cannot speak with a manager without completing a complaints form. I have now done this. I have been told I need to pay thy the redemption fee. I want out and to be with o2, please help.
