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MyO2 app not opening on iOS

lanceuppercut
Level 2: Apprentice
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Registered:

I get the following error and have been for the past week or so now:

 

"Oops: Something went wrong, we're working to fix it.  Please try again later"

 

 

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MI5
Level 94: Supreme
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Registered:
Have you tried deleting the app and reinstalling it or logging out or both?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 11
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MI5
Level 94: Supreme
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Registered:
Have you tried deleting the app and reinstalling it or logging out or both?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
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Anonymous
Not applicable

Try rebooting your phone 

Message 3 of 11
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Malc2
Level 1: Joiner
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Same problem as above - deleted and reinstalled app... rebooted phone - still does not work.
Message 4 of 11
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MI5
Level 94: Supreme
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Registered:
Probably best you guys log the issue with customer services then.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 11
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Anonymous
Not applicable

Works fine for me & I've just upgraded today 

Message 6 of 11
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madasaf1sh
Level 76: Forum Legend
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What OS version are you using?

Working fine for me on IOS 11
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 7 of 11
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Anonymous
Not applicable

Works fine for me on 10.3.2

Message 8 of 11
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lanceuppercut
Level 2: Apprentice
  • 81 Posts
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Registered:

Deleted it and it remembered my settings but if I tried to change the PIN it forced me to log and and that seems to have done the trick.

 

Thanks!

Message 9 of 11
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MI5
Level 94: Supreme
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Registered:
Good news mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
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